UAE Patient Engagement Solutions Market Analysis

UAE Patient Engagement Solutions Market Analysis


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The UAE patient engagement solutions market is projected to grow from $85.05 Mn in 2022 to $229.32 Mn by 2030, registering a CAGR of 13.2% during the forecast period of 2022 - 2030. The main factors driving the growth would be high healthcare expenditure, rising chronic disease burden, focus on preventive care and government support. The market is segmented by component, delivery mode, application, therapeutic area, functionality and by end-user. Some of the major players include Okadoc, Healthigo, Orion Health, IBM and Mckesson.

ID: IN10AEHS015 CATEGORY: Healthcare Services GEOGRAPHY: UAE AUTHOR: Neha Davda

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UAE Patient Engagement Solutions Market Executive Summary

The UAE patient engagement solutions market is projected to grow from $85.05 Mn in 2022 to $229.32 Mn by 2030, registering a CAGR of 13.2% during the forecast period of 2022 - 2030. National healthcare spending in the UAE increased from 4.15% in 2018 to 4.28% in 2019 as a percentage of GDP. The UAE government has prioritised developing advanced healthcare infrastructure, and as a result, the sector has developed and grown significantly over the past several years.

A cloud-based patient engagement tool enables healthcare providers to improve the patient experience. Modern patient engagement software makes it feasible for patients to go through every step of their trip, from booking to triage to follow-up.

The market for patient engagement solutions in the UAE is extremely competitive, with both domestic and foreign companies competing for market share. Electronic Medical Record (EMR) providers, telemedicine firms, mobile health (mHealth) suppliers, and patient engagement platforms are some of the market's major players. There will probably be more competition and industry consolidation as the market expands.

UAE Patient Engagement Solutions Market

Market Dynamics

Market Growth Drivers

The UAE patient engagement solutions market is expected to be driven by factors such as high healthcare expenditure, rising chronic disease burden, focus on preventive care and government support. The UAE government has made considerable investments in digital health infrastructure, and people are increasingly utilising these services.

Market Restraints

Although the UAE has made major expenditures in digital infrastructure, certain patients may still have limited access to the internet or technology. Internet penetration in the UAE is 91.6%, but for people 55 and older, it declines to 68%, according to a 2020 report by the UAE Telecommunications Regulatory Authority. This limits the market growth in the country.

Competitive Landscape

Key Players

  • Okadoc (ARE)
  • Healthigo (ARE)
  • Orion Health
  • IBM
  • Mckesson

Notable Deals

November 2022: Okadoc, a health-tech company based in the UAE, announced a $10 Mn first close for its pre-series B investment round. Okadoc will be able to provide consumers with a hybrid kind of healthcare delivery with the funds.

Healthcare Policies and Regulatory Landscape

The UAE government has created initiatives to encourage the use of technology in healthcare, such as the Dubai Health Strategy 2021 and the UAE National Health Agenda. The Patient Safety Strategy and the Dubai Health Experience are two programs that the Dubai Health Authority (DHA) has started to promote patient engagement. In order to safeguard patient data security and privacy, the UAE government has also adopted legislation and regulations, such as Federal Law No. 2 of 2019 on the Use of Information and Communication Technology in Healthcare.

Government organisations like the DHA and the Abu Dhabi Department of Health oversee the patient engagement solutions sector in the UAE. These organisations are in charge of supervising healthcare professionals and making sure they adhere to strict safety and quality requirements. Additionally, international regulations like HIPAA for patient privacy protection and ISO 27001 for information security management must be followed by healthcare providers who offer patient engagement solutions.

Reimbursement Scenario

Healthcare providers in the UAE are often paid through a combination of public and private insurance plans, with various policies and rules applying based on the kind of service being rendered. Insurance policies may pay for patient engagement solutions, however, this frequency depends on the service in question's specific characteristics and advantages.

1. Executive Summary
1.1 Service Overview
1.2 Global Scenario
1.3 Country Overview
1.4 Healthcare Scenario in Country
1.5 Healthcare Services Market in Country
1.6 Recent Developments in the Country

2. Market Size and Forecasting
2.1 Market Size (With Excel and Methodology)
2.2 Market Segmentation (Check all Segments in Segmentation Section)

3. Market Dynamics
3.1 Market Drivers
3.2 Market Restraints

4. Competitive Landscape
4.1 Major Market Share

4.2 Key Company Profile (Check all Companies in the Summary Section)

4.2.1 Company
4.2.1.1 Overview
4.2.1.2 Product Applications and Services
4.2.1.3 Recent Developments
4.2.1.4 Partnerships Ecosystem
4.2.1.5 Financials (Based on Availability)

5. Reimbursement Scenario
5.1 Reimbursement Regulation
5.2 Reimbursement Process for Services
5.3 Reimbursement Process for Treatment

6. Methodology and Scope

Patient Engagement Solutions Market Segmentation

By component (Revenue, USD Billion):

  • Hardware
  • Software
  • Standalone Software
  • Integrated Software
  • Services

By Delivery Mode (Revenue, USD Billion):

  • PREMISE Mode
  • CLOUD-BASED Mode

By Application (Revenue, USD Billion):

  • Health Management
  • Home Health Management
  • Social
  • Financial Health Management

By Therapeutic area (Revenue, USD Billion):

  • Chronic Diseases
  • Cardiovascular Diseases (CVD)
  • Diabetes
  • Obesity
  • Other chronic Diseases
  • Women's Health
  • Fitness
  • Other Therapeutic Areas

By Functionality (Revenue, USD Billion):

  • E-Prescribing
  • Virtual Consultation
  • Patient/Client Scheduling
  • Document Management

By End-user (Revenue, USD Billion):

  • Providers
  • Payers
  • Patients
  • Other End users

Methodology for Database Creation

Our database offers a comprehensive list of healthcare centers, meticulously curated to provide detailed information on a wide range of specialties and services. It includes top-tier hospitals, clinics, and diagnostic facilities across 30 countries and 24 specialties, ensuring users can find the healthcare services they need.​

Additionally, we provide a comprehensive list of Key Opinion Leaders (KOLs) based on your requirements. Our curated list captures various crucial aspects of the KOLs, offering more than just general information. Whether you're looking to boost brand awareness, drive engagement, or launch a new product, our extensive list of KOLs ensures you have the right experts by your side. Covering 30 countries and 36 specialties, our database guarantees access to the best KOLs in the healthcare industry, supporting strategic decisions and enhancing your initiatives.

How Do We Get It?

Our database is created and maintained through a combination of secondary and primary research methodologies.

1. Secondary Research

With many years of experience in the healthcare field, we have our own rich proprietary data from various past projects. This historical data serves as the foundation for our database. Our continuous process of gathering data involves:

  • Analyzing historical proprietary data collected from multiple projects.
  • Regularly updating our existing data sets with new findings and trends.
  • Ensuring data consistency and accuracy through rigorous validation processes.

With extensive experience in the field, we have developed a proprietary GenAI-based technology that is uniquely tailored to our organization. This advanced technology enables us to scan a wide array of relevant information sources across the internet. Our data-gathering process includes:

  • Searching through academic conferences, published research, citations, and social media platforms
  • Collecting and compiling diverse data to build a comprehensive and detailed database
  • Continuously updating our database with new information to ensure its relevance and accuracy

2. Primary Research

To complement and validate our secondary data, we engage in primary research through local tie-ups and partnerships. This process involves:

  • Collaborating with local healthcare providers, hospitals, and clinics to gather real-time data.
  • Conducting surveys, interviews, and field studies to collect fresh data directly from the source.
  • Continuously refreshing our database to ensure that the information remains current and reliable.
  • Validating secondary data through cross-referencing with primary data to ensure accuracy and relevance.

Combining Secondary and Primary Research

By integrating both secondary and primary research methodologies, we ensure that our database is comprehensive, accurate, and up-to-date. The combined process involves:

  • Merging historical data from secondary research with real-time data from primary research.
  • Conducting thorough data validation and cleansing to remove inconsistencies and errors.
  • Organizing data into a structured format that is easily accessible and usable for various applications.
  • Continuously monitoring and updating the database to reflect the latest developments and trends in the healthcare field.

Through this meticulous process, we create a final database tailored to each region and domain within the healthcare industry. This approach ensures that our clients receive reliable and relevant data, empowering them to make informed decisions and drive innovation in their respective fields.

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Last updated on: 28 February 2023
Updated by: Anish Swaminathan

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