Philippines Healthcare Claims Management Market Analysis

Philippines Healthcare Claims Management Market Analysis


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The Philippines healthcare claims management market is projected to grow from $58.74 Mn in 2022 to $326.22 Mn by 2030, registering a CAGR of 23.22% during the forecast period of 2022 - 2030. The main factors driving the growth would be the rise in chronic disease and the ageing population, growing health insurance penetration and adoption of digital technologies. The market is segmented by component, type, by delivery mode and end-user. Some of the major players include Stash, Generali, Optum, Cognizant and Accenture.

ID: IN10PHHS006 CATEGORY: Healthcare Services GEOGRAPHY: Phillipines AUTHOR: Neha Davda

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Philippines Healthcare Claims Management Market Executive Summary

The Philippines healthcare claims management market is projected to grow from $58.74 Mn in 2022 to $326.22 Mn by 2030, registering a CAGR of 23.22% during the forecast period of 2022 – 2030. The Philippines had an 18.5% increase in health spending from $16.8 Bn in 2020 to $20 Bn in 2021. Its growth outpaced the 12.8% growth from the previous year.

The Philippines' healthcare sector is expanding quickly as a result of the rising demand for medical services and supplies. A growing demand for effective healthcare claim management solutions is being driven by this expansion. Many businesses are providing solutions to satisfy the expanding need in the developing industry for healthcare claim management in the Philippines. These options include everything from software platforms that automate the management and processing of claims to consultancy services that aid insurers and healthcare providers in streamlining their claims management procedures. The claim management industry is additionally aided by the government. To improve hospital claims processing, the Philippine Health Insurance Corporation (PhilHealth) has implemented a number of computer-based technologies.

Philippines Healthcare Claims Management Market

Market Dynamics

Market Growth Drivers

The Philippines' healthcare claims management market is expected to be driven by factors such as:

  1. Rise in chronic disease and ageing population- In the Philippines, the prevalence of chronic diseases like diabetes, hypertension, and heart disease is rising. As a result, there is an increasing need for healthcare services that can handle the complicated requirements of patients with chronic illnesses, such as claim management systems. Also, the Philippines' ageing population is getting older, which is raising the demand for insurance and healthcare services
  2. Growing health insurance penetration- The number of people and businesses choosing healthcare insurance plans is increasing in the Philippines, while health insurance penetration is also rising. As a result, more medical claims are being filed, which has increased the demand for more effective and automated claim management solutions
  3. Adoption of digital technologies- Digital technologies are being quickly embraced by the Philippines in a number of sectors, including healthcare. The rising demand for digital healthcare claim management solutions is a result of the potential benefits of using digital technology to improve efficiency, eliminate errors, and streamline operations in healthcare claim administration

Market Restraints

The following factors are expected to limit the growth of the healthcare claims management market in the Philippines:

  1. Limited healthcare infrastructure- The Philippines' healthcare infrastructure is still in development, with low resources and healthcare facilities in many locations. Because of this, particularly in distant or poor locations, the adoption and implementation of healthcare claim management solutions may be constrained
  2. Limited digital literacy- Despite the Philippines' quick adoption of digital technologies, there are still some regions with low levels of digital literacy. This may make it difficult to establish digital healthcare claim management solutions and to instruct healthcare personnel on their efficient use
  3. Complex regulatory environment- The Filipino healthcare regulatory environment can be complicated, with many rules and specifications from several government bodies. Healthcare claim management system suppliers may face difficulties as a result, particularly those attempting to enter the market from abroad

Competitive Landscape

Key Players

  • Stash (PHL)- a SaaS application that connects patients and healthcare professionals by allowing for online appointment scheduling and the sharing of current records. Visitors can browse nearby doctors, search from a list of more than 10,000 doctors, and make an appointment right away. The business also functions as a Third-Party Administrator (TPA) for HMO providers, offering claims management services
  • Generali- In the Philippines, Generali has been offering life insurance solutions to both local and foreign clients since 1999. It has a proven track record, particularly in the group insurance and credit life industries
  • Optum- is committed to making healthcare delivery better, creating opportunities for clients to have better experiences, better health, and lower costs
  • Cognizant- is a global business that provides operational, digital, consulting, and medical claims processing solutions. The cloud, IoT, AI, and software engineering are the main technical fields that are changing business
  • Accenture- is a global professional services company that provides medical claims management services to clients in the Philippines and other countries. Accenture's healthcare management services include claim processing and management, analytics and reporting, fraud and abuse detection, and customer support

1. Executive Summary
1.1 Service Overview
1.2 Global Scenario
1.3 Country Overview
1.4 Healthcare Scenario in Country
1.5 Healthcare Services Market in Country
1.6 Recent Developments in the Country

2. Market Size and Forecasting
2.1 Market Size (With Excel and Methodology)
2.2 Market Segmentation (Check all Segments in Segmentation Section)

3. Market Dynamics
3.1 Market Drivers
3.2 Market Restraints

4. Competitive Landscape
4.1 Major Market Share

4.2 Key Company Profile (Check all Companies in the Summary Section)

4.2.1 Company
4.2.1.1 Overview
4.2.1.2 Product Applications and Services
4.2.1.3 Recent Developments
4.2.1.4 Partnerships Ecosystem
4.2.1.5 Financials (Based on Availability)

5. Reimbursement Scenario
5.1 Reimbursement Regulation
5.2 Reimbursement Process for Services
5.3 Reimbursement Process for Treatment

6. Methodology and Scope

Healthcare Claims Management Market Segmentation

By Component (Revenue, USD Billion):

Further breakdown of the software and services segment of the healthcare claims management market

  • Software
  • Services

By Type (Revenue, USD Billion):

Although they have nothing to do with it, skills unrelated to patient care are equally crucial for any healthcare organization that wants to stay in business. Among these are managing intricate insurance regulations, comprehending best practices for data collection, and analyzing data to identify areas for development. For the above reasons, providers are constantly looking for methods to improve claim administration and medical billing systems. Setting up an integrated billing and claims processing system is one approach to accomplish this, which has a number of benefits.

  • Integrated Solutions
  • Standalone Solutions

By Delivery Mode (Revenue, USD Billion):

  • On-Premise
  • Cloud-Based

By End User (Revenue, USD Billion):

  • Healthcare Payers
  • Healthcare Providers
  • Other End Users

Healthcare payers in this market are anticipated to rise quickly over the course of the projection period because of the installation of strict regulatory requirements, a lack of experienced personnel internally for claims processing, rising healthcare expenditures, and fraud associated with those charges. Payers have also assisted healthcare providers by creating a web-based and cloud-based interface that helps them manage medical billing and associated claims and offers accurate and timely information about the epidemic.

Methodology for Database Creation

Our database offers a comprehensive list of healthcare centers, meticulously curated to provide detailed information on a wide range of specialties and services. It includes top-tier hospitals, clinics, and diagnostic facilities across 30 countries and 24 specialties, ensuring users can find the healthcare services they need.​

Additionally, we provide a comprehensive list of Key Opinion Leaders (KOLs) based on your requirements. Our curated list captures various crucial aspects of the KOLs, offering more than just general information. Whether you're looking to boost brand awareness, drive engagement, or launch a new product, our extensive list of KOLs ensures you have the right experts by your side. Covering 30 countries and 36 specialties, our database guarantees access to the best KOLs in the healthcare industry, supporting strategic decisions and enhancing your initiatives.

How Do We Get It?

Our database is created and maintained through a combination of secondary and primary research methodologies.

1. Secondary Research

With many years of experience in the healthcare field, we have our own rich proprietary data from various past projects. This historical data serves as the foundation for our database. Our continuous process of gathering data involves:

  • Analyzing historical proprietary data collected from multiple projects.
  • Regularly updating our existing data sets with new findings and trends.
  • Ensuring data consistency and accuracy through rigorous validation processes.

With extensive experience in the field, we have developed a proprietary GenAI-based technology that is uniquely tailored to our organization. This advanced technology enables us to scan a wide array of relevant information sources across the internet. Our data-gathering process includes:

  • Searching through academic conferences, published research, citations, and social media platforms
  • Collecting and compiling diverse data to build a comprehensive and detailed database
  • Continuously updating our database with new information to ensure its relevance and accuracy

2. Primary Research

To complement and validate our secondary data, we engage in primary research through local tie-ups and partnerships. This process involves:

  • Collaborating with local healthcare providers, hospitals, and clinics to gather real-time data.
  • Conducting surveys, interviews, and field studies to collect fresh data directly from the source.
  • Continuously refreshing our database to ensure that the information remains current and reliable.
  • Validating secondary data through cross-referencing with primary data to ensure accuracy and relevance.

Combining Secondary and Primary Research

By integrating both secondary and primary research methodologies, we ensure that our database is comprehensive, accurate, and up-to-date. The combined process involves:

  • Merging historical data from secondary research with real-time data from primary research.
  • Conducting thorough data validation and cleansing to remove inconsistencies and errors.
  • Organizing data into a structured format that is easily accessible and usable for various applications.
  • Continuously monitoring and updating the database to reflect the latest developments and trends in the healthcare field.

Through this meticulous process, we create a final database tailored to each region and domain within the healthcare industry. This approach ensures that our clients receive reliable and relevant data, empowering them to make informed decisions and drive innovation in their respective fields.

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Last updated on: 23 March 2023
Updated by: Riya Doshi

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