China Healthcare Claims Management Market Analysis

China Healthcare Claims Management Market Analysis


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The China healthcare claims management market is projected to grow from $2.15 Bn in 2022 to $12.71 Bn by 2030, registering a CAGR of 24.9% during the forecast period of 2022 - 2030. The main factors driving the growth would be the growing adoption of digital healthcare, increasing healthcare fraud, government initiatives and increasing healthcare spending. The market is segmented by component, type, delivery mode and by end-user. Some of the major players include Ping a Healthcare, China Pacific Insurance, Cognizant, Allianz and Cigna.

ID: IN10CNHS006 CATEGORY: Healthcare Services GEOGRAPHY: China AUTHOR: Neha Davda

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China Healthcare Claims Management Market Executive Summary

The China healthcare claims management market is projected to grow from $2.15 Bn in 2022 to $12.71 Bn by 2030, registering a CAGR of 24.9% during the forecast period of 2022 - 2030. China's health spending increased from 5.17% of GDP in 2018 to 5.35% of GDP in 2019. In developing countries, where it normally ranges around 10%, the cost of healthcare as a percentage of GDP is still lower.

China's healthcare industry has grown significantly in recent years, owing to reasons such as an ageing population, an increase in the prevalence of chronic diseases, and rising healthcare costs. The volume of medical claims submitted to healthcare providers and insurance companies has risen in conjunction with this, necessitating a growing demand for efficient and effective claims administration. 

Healthcare providers, insurance providers, third-party administrators, and healthcare IT suppliers are the main market participants in China for healthcare claims administration. To increase the effectiveness and precision of the claims management process, these players are progressively implementing cutting-edge technology like blockchain and artificial intelligence.

In China, Innovation in claims processing is also being driven by technology. Information processing support is now part of the array of technology-driven health claims services, speeding up and making it easier to assess and pay claims. Insurance companies use electronic health records (EHRs) and health scores to identify claims that may require investigation, which speeds up and lowers the cost of processing claims for customers with better scores. The investigation is also becoming more automated.

China Healthcare Claims Management Market

Market Dynamics

Market Growth Drivers

The China healthcare claims management market is expected to be driven by factors such as:

  1. Growing adoption of digital healthcare- Digital healthcare solutions, like telemedicine and EHRs, are being quickly embraced by the Chinese healthcare sector. As a result, there is a demand for claims management systems that are more effective and streamlined and can manage digital healthcare data
  2. Increasing healthcare fraud- In order to increase their income, many healthcare professionals in China engage in fraudulent activity, which is an increasing concern. Effective claims management systems can guard against fraud and guarantee that medical claims are correctly verified
  3. Government initiatives- The implementation of a universal healthcare system is one of several steps the Chinese government has started to strengthen the healthcare system. Handle the rising amount of healthcare claims has led to a need for more effective claims management systems
  4. Increasing healthcare spending- To increase the quality and accessibility of healthcare services, China has been raising its healthcare spending over the past few years. Due to the rise in medical claims a result, effective claims management solutions are now required

Market Restraints

The following factors are expected to limit the growth of the healthcare claims management market in China:

  1. Lack of standardization- It is difficult for providers and insurers to manage claims effectively due to the lack of consistency in healthcare claim management procedures throughout different regions of China. Delays, errors, and higher expenses could result from this
  2. Data and security concerns- The adoption of digital healthcare solutions and claims management systems may be constrained by concerns about the security and privacy of healthcare data in China. The safety and protection of patient data must be ensured by healthcare providers and insurance
  3. Limited awareness and adoption- Several healthcare providers in China still manage claims using antiquated paper-based methods that are time-consuming and prone to mistakes. The advantages of digital healthcare and claims management systems require more exposure and education

Competitive Landscape

Key Players

  • Ping a Healthcare (CHN)- creator of a sophisticated framework for managing medical insurance for health insurance providers. The business is an integral part of the Ping An Group's big medical project and smart city development, and its smart medical insurance platform offers a full range of insurance management services, such as fee control, medical resource management, file applications, and more
  • Additionally, Ping An developed HealthKonnect to give the government access to anti-fraud and resource-optimization tools that combat inefficiency and corruption. Big data and AI algorithms built on Ping An's decades of risk management experience drive the solutions
  • China Pacific Insurance (CHN)- headquartered in Shanghai, is a well-known insurance provider in China that also offers assistance with managing medical claims
  • Cognizant- a multinational business that provides operational, digital, and consulting services, as well as tools for processing medical claims. The cloud, IoT, AI, and software engineering are the main technological topics that are revolutionising business
  • Allianz- a one-stop shop for all needs relating to life and health insurance. It offers alternatives for short-term or emergency protection, critical illness, life and disability insurance, and foreign health insurance
  • Cigna- health insurance and related services are offered in China by the international health services provider Cigna. The business provides a number of healthcare claims management services, including provider network management, customer support, and claims processing

1. Executive Summary
1.1 Service Overview
1.2 Global Scenario
1.3 Country Overview
1.4 Healthcare Scenario in Country
1.5 Healthcare Services Market in Country
1.6 Recent Developments in the Country

2. Market Size and Forecasting
2.1 Market Size (With Excel and Methodology)
2.2 Market Segmentation (Check all Segments in Segmentation Section)

3. Market Dynamics
3.1 Market Drivers
3.2 Market Restraints

4. Competitive Landscape
4.1 Major Market Share

4.2 Key Company Profile (Check all Companies in the Summary Section)

4.2.1 Company
4.2.1.1 Overview
4.2.1.2 Product Applications and Services
4.2.1.3 Recent Developments
4.2.1.4 Partnerships Ecosystem
4.2.1.5 Financials (Based on Availability)

5. Reimbursement Scenario
5.1 Reimbursement Regulation
5.2 Reimbursement Process for Services
5.3 Reimbursement Process for Treatment

6. Methodology and Scope

Healthcare Claims Management Market Segmentation

By Component (Revenue, USD Billion):

Further breakdown of the software and services segment of the healthcare claims management market

  • Software
  • Services

By Type (Revenue, USD Billion):

Although they have nothing to do with it, skills unrelated to patient care are equally crucial for any healthcare organization that wants to stay in business. Among these are managing intricate insurance regulations, comprehending best practices for data collection, and analyzing data to identify areas for development. For the above reasons, providers are constantly looking for methods to improve claim administration and medical billing systems. Setting up an integrated billing and claims processing system is one approach to accomplish this, which has a number of benefits.

  • Integrated Solutions
  • Standalone Solutions

By Delivery Mode (Revenue, USD Billion):

  • On-Premise
  • Cloud-Based

By End User (Revenue, USD Billion):

  • Healthcare Payers
  • Healthcare Providers
  • Other End Users

Healthcare payers in this market are anticipated to rise quickly over the course of the projection period because of the installation of strict regulatory requirements, a lack of experienced personnel internally for claims processing, rising healthcare expenditures, and fraud associated with those charges. Payers have also assisted healthcare providers by creating a web-based and cloud-based interface that helps them manage medical billing and associated claims and offers accurate and timely information about the epidemic.

Methodology for Database Creation

Our database offers a comprehensive list of healthcare centers, meticulously curated to provide detailed information on a wide range of specialties and services. It includes top-tier hospitals, clinics, and diagnostic facilities across 30 countries and 24 specialties, ensuring users can find the healthcare services they need.​

Additionally, we provide a comprehensive list of Key Opinion Leaders (KOLs) based on your requirements. Our curated list captures various crucial aspects of the KOLs, offering more than just general information. Whether you're looking to boost brand awareness, drive engagement, or launch a new product, our extensive list of KOLs ensures you have the right experts by your side. Covering 30 countries and 36 specialties, our database guarantees access to the best KOLs in the healthcare industry, supporting strategic decisions and enhancing your initiatives.

How Do We Get It?

Our database is created and maintained through a combination of secondary and primary research methodologies.

1. Secondary Research

With many years of experience in the healthcare field, we have our own rich proprietary data from various past projects. This historical data serves as the foundation for our database. Our continuous process of gathering data involves:

  • Analyzing historical proprietary data collected from multiple projects.
  • Regularly updating our existing data sets with new findings and trends.
  • Ensuring data consistency and accuracy through rigorous validation processes.

With extensive experience in the field, we have developed a proprietary GenAI-based technology that is uniquely tailored to our organization. This advanced technology enables us to scan a wide array of relevant information sources across the internet. Our data-gathering process includes:

  • Searching through academic conferences, published research, citations, and social media platforms
  • Collecting and compiling diverse data to build a comprehensive and detailed database
  • Continuously updating our database with new information to ensure its relevance and accuracy

2. Primary Research

To complement and validate our secondary data, we engage in primary research through local tie-ups and partnerships. This process involves:

  • Collaborating with local healthcare providers, hospitals, and clinics to gather real-time data.
  • Conducting surveys, interviews, and field studies to collect fresh data directly from the source.
  • Continuously refreshing our database to ensure that the information remains current and reliable.
  • Validating secondary data through cross-referencing with primary data to ensure accuracy and relevance.

Combining Secondary and Primary Research

By integrating both secondary and primary research methodologies, we ensure that our database is comprehensive, accurate, and up-to-date. The combined process involves:

  • Merging historical data from secondary research with real-time data from primary research.
  • Conducting thorough data validation and cleansing to remove inconsistencies and errors.
  • Organizing data into a structured format that is easily accessible and usable for various applications.
  • Continuously monitoring and updating the database to reflect the latest developments and trends in the healthcare field.

Through this meticulous process, we create a final database tailored to each region and domain within the healthcare industry. This approach ensures that our clients receive reliable and relevant data, empowering them to make informed decisions and drive innovation in their respective fields.

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Last updated on: 24 March 2023
Updated by: Riya Doshi

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